Make sure the printer power cord connects directly to an electrical outlet and not through a surge protector or power strip. What does show up wirelessly is the fax funtion that of course uses the scanner but no scan functionality. Product sold without warranty: Removing and downloading drivers I already did whithout any luck. Please try again shortly. The serial number provided does not match the previously selected product.

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Reply Helpful Thread reply – more options Link to this Post. Have you used them? Did this solve your problem?

Printer: HP OfficejetGn-z | OpenPrinting – The Linux Foundation

This could take up to 3 minutes, depending on your computer and connection speed. In reply to JimWynne’s post on July 8, In reply to JimWynne’s scanmer on October 5, I tried support but they are not much help if you can’t pay them.

There is an error that comes up saying the HP imaging device can not be found. We were unable to retrieve the list of drivers for your product. Try to use Printer as Xerox: HP Download and Install Assistant makes it easy to download and install your software.


The list of all available drivers for your product is shown above. Ask a question Reset. I don’t see my operating system.

All forum topics Previous Topic Next Topic. This site in other languages x. Operating System – Windows 7, Windows 8, Windows 8.

Solution and Diagnostic Data Collection. Modify your browser’s settings to allow Scanneg to execute. I have uninstalled and reinstalled, double checked the drivers, and done everything it suggested in the troubleshooting menu but it still won’t scan.

New HP laptop – Printer works, scanner does not (all-in-one – Microsoft Community

Javascript is disabled in this browser. Sandytechy20 I am an HP Employee. By completing and submitting this form you consent to the use of your data in accordance with HP’s Privacy statement. This did not work for me Welcome to the HP Forums.

Did this solve your problem? I have an HP Officejet Gn-z all-in-one.

New HP laptop – Printer works, scanner does not (all-in-one HP)

Let me know if that works. You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee and that the phone number is an official Microsoft global customer service number.


Open download list Tech support scams are gg510n-z industry-wide issue where scammers attempt to trick you into paying for unnecessary technical support services. I don’t want to mess with the ASUS though because I need the scanning feature and if it is working there it needs to continue working!

HP Officejet 4500 Wireless All-in-One Printer – G510n Troubleshooting

Product has been exchanged: By using this site, you accept the Terms g510n- Use and Rules of Participation. If you have a question, please create a new topic by clicking here. Posted on May 23, Email list of drivers.