If it is not working after changing the battery, try to turn the mouse switch off and on again. Unfortunately, we do not offer global warranty on our products. You can also try it on a different laptop or another USB port to exclude the battery low problem. How do I solve this? S so that means no driver is required always check that package contents. The supported OS is always shown on the package. Sometimes the wireless mouse cursor jump randomly, it’s possible the AP router AP router and receiver use the same frequency or a battery low problem will cause the receiver frequency to be affected.
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If you cannot find the driver on our website that is higher than your OS, that means there is no driver compatible with your O. One receiver is mapped with one KB, so if the dongle receiver is lost, unfortunately, it is not replaceable.
Check if your device is a plug-n-play device or not. Is Xscroll compatible with 32 and 64 bit systems?
The double click is a button switch problem if you did not use any other firmware to update it. How do I solve this? If you have any other questions, contact customer support for assistance. However, xsroll cannot be turned on anymore. If yes, there is no need to install a driver. But if it is not a wireless mouse, the mouse is broken. Try to change the battery first.
Genius XScroll G5 PS/2 Optical Mouse (Black)
Please refer to below links first and follow the setting steps. Ootical try to change a new battery first if needed. What is your global warranty on your products? My laptop cannot detect the product and the cursor is not moving in Windows 7, why?
Genius XScroll Optical Mouse G5 USB
Unfortunately, we do not provide technical manuals to end users, you can contact customer support for assistance. Can you send me the driver? Xscroll is a plug and play mouse, it works with any Windows OS. The mouse sensor data read performance will be impacted. I need a service manual to check for potential problems, so can repair gennius ourselves. You can log in into your Amazon account and generate a Amazon return label.
XScroll ioCenter for old model.
Genius XScroll G5 PS/2 Optical Mouse (Black) Overview – CNET
I cannot find the driver that supports my device, I am hoping you can develop a driver which can work with the latest versions of Windows and other systems. We judge that the witch is broken, please contact customer support for assistance. If the problem is still the same, contact our customer support for assistance. opticsl
We appreciate your feedback for your Genius product user experience. We have some problems with your product. The mouse cursor sometimes lags or stops for a few seconds, if I move it away from my WiFi it becomes normal. But if your mouse is a wire mouse, the mouse is broken.
What is System Requirement for SmartGenius? The dongle, KB, and mouse require a code pairing process.
The supported OS is always shown on the package. Tried to put in a new battery, change the USB port on my laptop, but the issue is still the same.
Geniius yes, move the AP router farther away from receiver, and also move the mouse closer to receiver.
Sometimes when I turn on the mouse, underneath, the LED lights are on, but mouse does not work, why? If it is not working after changing the battery, try to turn the mouse switch xacroll and on again.