The SoftSwitch hosts all voice mail, Auto-Attendant, and Workgroup extensions as well as route points. This command consumes memory on the switch. Each process runs as a Windows Service, starting automatically when the server starts. The UBOOT environment is accessed from a terminal emulator through the serial port when the switch is booted. Phone returns to normal operation after the last screen.

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Table setLogLevel Command Chapter 6: Make sure you know what you are doing before attempting to utilize this information to modify your system.

This shows how many IP phones are connected through the switch and the capacity of the switch. There are several categories of commands available, including: Writes to the TMS server controlling the switch. To change or set a parameter, select the item you wish to change, then type the parameter number and press Enter. Once a call has been connected to an endpoint, media streams are independent of the call manager switch.

Problems with IPCS connectivity can prevent IP phones from booting and prevent phone configuration data from being updated. We do not currently have the ability to individually configure ShoreTel IP phones.

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The IP phones use the FTP server to download configuration information and the application program when they boot. The Plantronics CS50 wireless headset provides its own side tone, plus inserts 20 ms delay between the headset and the phone, which causes some people to say they hear echo when using the Plantronics headset, and in this case headset side tone may need to be reduced. See the table on Table on page 87 for la information about the specific commands.


For IP phone failover to be effective, the system must be planned with sufficient excess capacity to handle phones from at least one switch during a failover event. Media streams to voice mail use RTP packets to send media. DTAS is responsible for routing call control and events between applications and the TMS instance responsible for a given extension.

Control of many of the IP phone features such as phone display, redial, and call transfers has been shifted from the server to the switch in order to enhance reliability and offer better uptime.

The following sections provide more detail on the communications, services, and applications.

The ShoreTel system tracks all call activity and generates call detail records into a database as well as into a text file on the ShoreWare server. Includes must be located at the end of the main configuration file. The voice mail system is a dynamic, transaction-oriented system.

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After two hours, the distributed server deletes the data and logs an error to the NT event log. In the larger enterprise, there may be small- to medium-sized groups working together as a contact center. Setting values very high may saturate the speaker and create poor sound quality. The change in functionality is transparent to the user. Contains all the dynamic information the server uses to run the system. Watson from the ip10a line by typing “drwtsn32 -i” Step 5 Run “drwtsn32” to configure it.


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Opening any of the configuration files may cause the voice mail system to become corrupted in part ip1000a completely, and can cause loss of voice mail messages. This parameter uses fixed ports. An example of the command output follows: This status of the service s is shown in the output of the getsvcstatus command.

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If a distributed server restarts without a connection to the Headquarters database, then ShoreTel services are started but are not functional. The phone will resume normal operation after the lsn parameter has been displayed. Your message has been reported and will be reviewed by our staff. The conference bridge is assigned one number for users to dial into the bridge.

A Bandwidth Manager runs on each ShoreGear switch.